Monthly Archives: January 2013

On seperating operational, tactical and strategic computing.

I was recently involved in a discussion on OpenERP, when I suggested that one might export data from the main ERP system for seperate processing using SQL and Excel for reporting.  This was regarded by some as a criticism of the ERP system’s reporting capability, however I think that this is quite natural for the […]

CRM and “the one post-it note at a time” syndrome

Imagine, the phone rings, and as you take the call, a colleague hands you an A3 sheet which is full of useful post-it notes for the call. Who is the customer ,what are their contact details, post-it notes with key details of the last 5 calls, the product that they are thinking of buying and […]